AMMEX periodically asks customers for feedback on our online portal.
You may have already heard from us, or you may hear from us soon. The following is a summary of three common questions and concerns we have received.
1: “I placed an order but had to call the company to obtain shipping and tracking information. I also did not get an invoice for my order in the portal. Otherwise the portal is A-plus!” — Industrial distributor
We understand that order tracking is extremely important to our customers. We are working to implement this process in the coming months. Since we often fulfill partial orders—fulfilling items that are ready to ship first and sending out additional shipments later—that makes it more challenging to provide immediate visibility into what was or was not processed for shipment.
Another factor contributing to the unpredictability of order fulfillment is the high-demand environment created by the pandemic and frequent global supply chain disruptions, such as ships stuck in the Suez Canal and worldwide container shortages. We appreciate your patience and will keep you informed as we work out solutions.
Fewer pages, better information
2: “The portal information is pretty good, but I wish the specs showed the mil thicknesses on gloves in a way that’s easy to read. Also, wish I could click on a part number in my allocation to see that SKU’s information.” — Janitorial supply distributor
The portal redesign will include expanded and more accessible product information on one convenient page, as well as changes to the way products are shown on other pages. Look for changes to the allocation page as well to make it easy to order what you’re allocated. The search function also will be revamped to make it easier for you to get what you want faster.
Dealing with allocations
3: “I am disappointed with the allocation. I logged on to see what gloves were allocated, but when I went back three days later to order, the only gloves left in my allocation were two cases of small.” — Safety and first aid distributor
The allocation system exists only because there are not enough gloves for everyone. We make gloves available on a first-come, first-served basis at the start of each month.
The best strategy is to check your allocation as soon as you receive your email at the start of the month. The sooner you place an order, the better your chances of getting what you need.
We understand that it can be difficult to know at the start of the month what your customers need, but the further in advance you can work, the better.
If you have more questions or comments about the portal or the state of the disposable glove business, please reach out to ttravin@ammex.com and we will do our best to address them.