Our customers are the best.
Why? Not merely because they give us their hard-earned money in exchange for our single-use gloves and singular marketing and sales knowledge (although that surely doesn’t hurt).
No, it’s because they expect excellent service and products that live up to their billing—and won’t settle for less. And wow, can they be picky.
But that’s the beauty of this relationship—they keep us honest. And doing everything we can to keep them happy.
One of AMMEX’s central tenets over our 35-plus years in business is the satisfaction of our customers. It prevents taking anybody for granted and motivates us to always do better.
Customer service means more than just making sure orders show up on time and recipients are happy. For us, it means providing useful product information, handing out industry-specific sales advice, and sometimes even entirely changing a customer’s ordering direction.
Our commitment to delivering first-rate hand protection borders on the fanatical, with dedicated account managers, regular meetings that focus on customer service, and those decades of commitment to our customers.
It’s one of the central pillars this company is built on—along with 98%-plus fill rates, proactive compliance, and quality control that includes 100% factory-level inspections of shipments.
Without customer service, we cannot achieve the other pillars. Just sending emails into the ether does not guarantee anything, although we target those emails toward customers we believe could benefit from our disposable gloves. Then we have to back up what we aspire to.
For centuries, the business world depended on positive word of mouth. Find a butcher who sold you some choice lamb shanks at a good price? You’d probably tell everybody about it. Was there one candlemaker whose wicks and tallow always lasted longer and cost less? You would be likely to sing his praises far and wide.
In today’s marketplace, of course, we have the internet, where the speed at which word of mouth travels is a mere blink. Customers can build you up or drag you down with just a few mouse clicks. Customer service is as indispensable to success as ever, and expectations are higher. Online feedback is the stuff by which sales relationships flourish or wither.
It’s true there are lots of companies out there selling disposable gloves. Few if any deliver the high quality of both product and service that AMMEX does.
Give your sales rep a call and learn all that we can do to grow your glove sales.