Customer service means more than just making sure orders show up on time and recipients are happy. At AMMEX, it means providing product information, handing out industry-specific sales advice, and sometimes even entirely changing a customer’s ordering direction.
It also means there is no chasing after CSRs in futile attempts to get help. All accounts at AMMEX are assigned, so you work with only one person to solve your issues. And that’s a live person trained to answer your questions, not a bot to raise your blood pressure.
Over 35-plus years, our customer service and sales reps have helped thousands of customers find the gloves they need across numerous industries and countless applications.
Our customer service team was made aware of a Midwestern restaurant chain whose jan/san crews were using inexpensive nitrile gloves for nightly cleanup. Despite being 6 mils thick, the gloves were poorly made and consistently tore. This led to grumbling among the rank and file who were doing the dirty work.
AMMEX features a complete glove lineup for a broad range of jan/san use cases. Finding the right glove for jan/san requires consistent supply and quality, for which AMMEX is widely known.
The gloves these workers had been using—even though they were 6 mils, or about twice as thick as average jan/san gloves—did not provide dependable barrier protection. The workers were fed up with taking chances on their health, and nobody was happy with constant donning and doffing that, because of the excessive tearing, essentially went on the entire shift.
The restaurant chain’s purchasing team had believed that if gloves were sufficiently thick—for instance, 6 mils—they were safe enough to use. What they failed to account for, however, is that many gloves on the market are inferior and deliver an unsafe work experience. Their existing supplier was unable to address their needs, and the restaurant chain was left looking for options.
We’re always ready to listen
Our Customer Service team listened to their issues with product quality and sent them several of our products to try out with their workers. After experimenting with a variety of complimentary samples, they discovered that a high-quality 3-mil glove, X3 Black Nitrile (BX3), was a great fit for them. In fact, word of mouth persuaded another restaurant in town to switch their jan/san crews to a 3-mil option. (BX3’s parallel glove, X3 Blue Nitrile (X3), also gives you the option of color coding.)
“We always thought that if you just bought thicker disposable gloves, you would be protected,” said Jeff A., their purchasing manager. “But that’s only true if the gloves are well-made. After we evaluated options, it turned out that 3-mil AMMEX gloves beat the old 6-mil for most of our needs.”
Our solutions delivered not only great value but also happier and more productive workers.
Beyond that, they will benefit from consistent supply and excellent service. With 98%-plus fill rates, AMMEX and its distribution partners ensure gloves are consistently available, of the highest quality, and delivered with the highest standards of service.
Need help with your disposable glove supply? Call us at 1-800-274-7534.