We love the fact that our customers are not easily satisfied.
That has been one of AMMEX’s central tenets over our 35-plus years in business. It prevents taking anybody for granted and motivates us to do whatever it takes to keep customers happy.
They expect a high level of service, and providing that is up to us. If our customers are not nitpicking everything, that’s a bad thing.
Our commitment to delivering first-rate hand protection is fanatical, with dedicated account managers, regular meetings that focus on customer service, and those decades of commitment to our customers.
Our industry traditionally has not paid that level of focus to customer service. What does it mean at AMMEX? If you examine our other pillars—98%-plus fill rates, 100% inspection of shipments at the factory level, careful adherence to compliance—it’s customer service that ties it all together.
Without customer service, we cannot achieve the other pillars. Just sending emails into the ether does not guarantee anything, although we target those emails toward customers we believe could benefit from our disposable gloves. Then we have to back up what we aspire to.
Back in Ye Olden Tymes (pre-internet), positive word of mouth was the outcome of good customer service. Visit a butcher who did an especially nice job with the pork chops? Find a hairstylist who both delivers a first-rate cut and has reasonable rates? Spread the word.
That holds true today, of course, but the speed at which word of mouth travels is exponentially greater (as well as permanently enshrined on the internet). There are also higher stakes involved; most customers today are indoctrinated to take the electronic route for feedback, and many who share their opinions gleefully hide behind the anonymity of the online experience.
All that adds up to a simple truth: Customer service is as indispensable to success as ever, and expectations are higher. Online feedback is the stuff by which sales relationships flourish or wither.
That’s what drives AMMEX. Stable, highly functional business relationships mean a lot to us, and we are in it for the long term, not merely the transaction.
Love for your customers must run deep
Customer service extends well beyond just resolving issues; it involves understanding customer needs, providing timely and accurate information, and curating those relationships.
In the single-use glove industry, transactions often take priority. That is not necessarily a bad thing—if all you need is a few cases of gloves, find the best price and go for it. But if you care about growing your glove sales—which can be a steady source of greater income for you—wouldn’t you rather deal with someone who knows your needs than someone who wants only to sell you gloves?
As customer needs and market dynamics evolve, the role of customer service will only grow in significance, solidifying its place atop AMMEX’s pillars. If you have any questions or just want to chat, don’t hesitate to call. We’re ready to help you find the gloves you need.